For orders and returns, call (321) 638-1331 or email info@roswellmarine.com. For warranty inquiries, contact the warranty department at (321) 639-1331 or warranty@roswellmarine.com.

Have your product information and proof of purchase ready. If you are referencing an order, have your order number and information. Additional information may be needed depending on your inquiry.,

Manuals, installation instructions, and specifications are available on each product page. In the event, you are missing that you can always make a request with our customer service team at info@roswellmarine.com.

Compatibility depends on the product and your boat's configuration. Check the fitment information on the product page, then contact Roswell or an authorized dealer to confirm before purchasing.

Yes. Contact Roswell to discuss the issue and next steps. For a potential warranty issue, contact the Warranty Department at (321) 638-1331 or warranty @roswellmarine.com.

No. You can check out as a guest. An account lets you track orders, view order history, and check out faster next time.

Contact us within 2 hours of placing your order and we will do our best to update or cancel it. Once an order has been fulfilled, it can no longer be changed.

Enter your code in the discount field at checkout and select Apply. Only one code can be used per order. Some codes exclude sale items or specific products.

Declines usually come from an error in billing address, incorrect security code, or a block from your bank. Confirm your details are accurate and try again, or contact your card issuer. If the problem persists, try another payment method.

We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. Certified dealers have the opportunity to use our Finance Program.

Check your SPAM or promotions folder. If it isn't there, email info@roswellmarine.com with your name and email used at checkout and we will resend it.

Most products are restocked regularly. In the event that a product is out-of-stock, select Notify Me on the product page and we will email you when it is available.

We do not offer in-house financing for retail customers. Shop Pay offers installments and lets you split eligible purchases into payments. If you are a dealer, ask about our Dealer Finance Program.

Orders ship within 1–2 business days. Delivery typically takes 3–7 business days after shipping, depending on your location. Large items shipped by freight follow a separate timeline.

We ship to addresses in the contiguous United States. Customers outside the contiguous US can contact an authorized Roswell dealer.

Yes, on most items. Expedited options and rates are shown at checkout. Freight items are not eligible.

No.

Oversized items ship by freight carrier. The carrier will contact you to schedule delivery. Expect 7–14 business days. Inspect the shipment before signing and note any visible damage on the delivery receipt.

You will receive a shipping confirmation email with a tracking number once your order ships. You can also track it from your account.

Contact us as soon as possible. We can update the address if the order has not shipped. Once shipped, we cannot redirect it.

If tracking hasn't updated in 3 business days or your package is past its expected date, contact us. For damage, take photos of the box and product and email info@roswellglobal.com within 48 hours of delivery.

Most new, unopened items may be returned for a refund of the product's value. Custom-painted products and electronics with opened packaging are not returnable. Original shipping and handling fees are nonrefundable, and customers pay return shipping. Returns requested after 30 days are considered case by case and are subject to a minimum 15% restocking fee. Products cannot be returned after 90 days.

Most new, unopened products in their original packaging and in new condition. Custom-painted products and electronics with opened packaging are excluded.

Electronics with opened packaging cannot be returned. For other products, eligibility depends on the product's condition. Contact Roswell before shipping an item back.

Custom-painted products cannot be returned. Electronics cannot be returned if their packaging has been opened.

Products must be returned in new condition. Damage from installation or handling that prevents resale as new may reduce or eliminate the return credit. If an installed product is defective, contact the Warranty Department.

Contact Roswell at info@roswellglobal.com or 321-638-1331. You must have an RA number before sending your product back.

Include your RA number and a copy of your original proof of purchase. The product must be in its original packaging and in new condition.

After receiving your RA number, ship your product to:

Roswell Marine
Attention: Returns
2900 Murrell Road
Rockledge, FL 32955

Customers are responsible for return shipping costs. Original shipping and handling fees are nonrefundable.

Returns requested after 30 days are considered case by case and are subject to a minimum 15% restocking fee. Products cannot be returned after 90 days.

Products must be returned new and in original packaging. Damage from mishandling, installation, or other causes that prevent resale as new may affect the credit issued. Roswell determines the return credit at its discretion.

Refunds are issued to your original payment method within 5–7 business days after we receive and inspect your return. Your bank may take additional time to post it.

Sale items follow the standard return policy. Clearance items are final sale.

Request an RA number to return the original item under the standard policy, then place a new order for the item you want.

Warranty periods vary by product and type of coverage:

• Three years: Parts and structural components, including welds, cast parts, machined parts, extruded parts, and hardware.
• One year: Aesthetic finishes, including paint, clear coat, and anodizing, and wearable items such as speakers, lights, and wiring.

All periods are subject to the warranty policy and its exclusions.

Defects in materials and workmanship, including cracks, fractures, or structural failures caused by manufacturing defects. Covered components include welds, cast parts, machined parts, extruded parts, and hardware. The Warranty Department determines coverage and may repair or replace the product or supply parts at its discretion.

Yes. A one-year limited aesthetic warranty covers defects in clear coat, paint, and anodizing. Damage from misuse or improper care is excluded. Corrosion and oxidation on coated or anodized surfaces, and hardware corrosion, are also excluded.

Yes. Speakers, lights, and wiring installed on Roswell-manufactured products carry a one-year limited warranty, including speakers and lights that burn out due to defects. Blown speakers are excluded. Underwater lighting failure caused by insufficient cooling during extended out-of-water use is also excluded.

Coverage begins on the product's first retail sale date, but no later than one year after the original factory invoice.

No. The limited warranties apply to the original owner for as long as they own the product.

Damage from misuse or improper care is excluded. Modifications or uses not approved in writing by Roswell may void the warranty. Consequential damage caused by a failed product is not covered. Corrosion and oxidation, hardware corrosion, blown speakers, and underwater lighting failures from insufficient cooling during extended out-of-water use are also excluded.

Contact the Warranty Department at 321-638-1331 or warranty@roswellglobal.com. A representative will explain how to submit details of the issue and your proof of purchase, then provide an RA number and instructions for sending the product in. Coverage is determined after the product is reviewed.

Customers pay all costs to ship the product to Roswell. Collect shipments are not accepted. Package the product carefully, as shipping damage from improper packaging may void the claim. For approved claims, Roswell covers return shipping to the customer's residence in North America. International customers pay international shipping costs.

Contact the dealer that sold you the boat first. They will coordinate with Roswell and the boat manufacturer.

The warranty applies to products purchased from Roswell or an authorized Roswell dealer. Products from unauthorized sellers are not covered.

Many accessories can be installed by an experienced owner. Audio systems, towers, and anything requiring wiring or drilling should be installed by an authorized dealer or installer. Modifications not approved in writing by Roswell may void the warranty.

R1 Pro supports NMEA 2000 integration with compatible helm displays. Compatibility with existing components depends on your setup. Contact us or an authorized dealer to review your system.

Yes. R1 Pro systems are built to expand. You can add speakers and zones as your needs change.

Contact us before combining product lines. We will confirm compatibility and recommend the right configuration.

Yes. R1 Pro tower speakers are a strong fit for off-road vehicles. Contact us for mounting and power recommendations for your vehicle.

Rinse with fresh water after use, especially in salt water. Clean with a non-abrasive marine cleaner such as Bosun's Brew, and cover your boat when stored. Damage from improper care is not covered under warranty.

Boat dealers, marine audio installers, and retailers that sell or install marine products are welcome to apply.

Apply online at dealers.roswell.global. You can save your progress and return to finish later. Applications are reviewed within 3–5 business days, and you will be notified by email.

Once you sign the Dealer Agreement, your account is activated with dealer pricing on roswellmarine.com. Log in and order directly through the site.

Yes. All new dealers begin at our entry tier. Higher tiers include added benefits. Contact your Roswell representative to discuss moving up.

Net 30 terms are available to qualifying dealers. A credit application is required and is reviewed by our team. You can order with standard payment while your application is under review.

Yes. Account admins can request sub users and add locations from the dealer portal. Sub users are approved by Roswell.

Active dealers can choose to list each location on the Dealer Locator from the dealer portal.

Yes. We work with dealers in the US and Canada and review other regions individually.

Dealer agreements renew every 3 years. You will receive renewal reminders by email before your agreement expires.

You can reapply after 6 months. Contact info@roswellglobal.com with questions about the decision.

Marketing assets, co-branding guidelines, service bulletins, and current promotions are available in the dealer portal.

Contact the Warranty Department at 321-638-1331 or warranty@roswellglobal.com with the customer's proof of purchase and details of the issue. A representative will provide an RA number and next steps.